Case Managers coordinate and monitor county-funded and Medicaid-funded services for persons with disabilities.

  Howard County, Iowa - Case Management

Howard County is part of the County Social Services Integrated Care Management Program.

Case Managers coordinate and monitor county-funded and Medicaid-funded services for persons with disabilities.

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What is Case Management?
Case Management is a confidential and professional service offered to people with disabilities. Case Managers help you and your family make choices about the kind of services you want. Case Managers encourage you to participate in deciding who will provide those services. Case Managers allow you to take responsibility for setting goals and working towards them.

What is the eligibility criteria?
Persons applying for or receiving Case Management services shall meet the following eligibility criteria:

  • The individual is age 18 or over and has a primary diagnosis of an intellectual disability, developmental disability or chronic mental illness.

  • If the individual is under the age of 18, he or she must be receiving services through the Home and Community Based Services (HCBS) ID Waiver or the HCBS BI (Brain Injury) Waiver. For information about Waiver Services, contact your local Iowa Department of Human Services office.

Who pays for Case Management?
If you are eligible for coverage by Iowa’s Medicaid program, Medicaid will pay the cost of your Case Management services.

What do Case Managers do?
Your Case Manager begins by getting to know you, so they can learn what you want and need to enjoy life. Your Case Manager will help you set goals and then find the services or natural supports you need to reach your goals. Your Case Manager will act as an advocate in helping to make resources available and accessible. Your Case Manager will talk with you regularly and also with your service providers and other people important to you. Your Case Manager will make sure there is a place you can call or go to if you have a personal, psychological, or medical emergency. Your Case Manager will stay involved as long as you need, to coordinate and monitor your services, as long as you continue to meet eligibility criteria. Case Management is a voluntary service, and you can withdraw when you feel you no longer need or want Case Management assistance.

How do I access Case Management Services?
Anyone can request Case Management for themselves or for someone else by contacting:
Howard County Case Management
or e-mail
Sue Eggerichs, Case Management Director at

Public Services Building
205 E 2nd Street
Cresco IA 52136

Office Hours:
Monday - Friday
8:00am -  4:30pm

Phone Number:

FAX Number:

Case Management Director:
Sue Eggerichs

Case Managers:
Sam Gilbertson

Case Management Links:
Iowa Department of Human Services

Howard County Social Services


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